Shipping policy
Processing Time
- Orders are typically processed and shipped within 1-3 business days after order confirmation
- Processing times may be extended during holidays and promotional periods
- You will receive a confirmation email with tracking number after your order ships
Shipping Time
Shipping times vary by destination:
- Mainland China: 3-7 business days
- Other Asian regions: 7-15 business days
- North America/Europe: 10-20 business days
- Other regions: 15-30 business days
Note: Shipping times are estimates and do not include processing time. Actual delivery may be delayed due to customs clearance, weather, or other uncontrollable factors.
Shipping Costs
- Shipping costs are automatically calculated at checkout based on delivery address and order weight
- Free shipping may be available for certain products or orders meeting minimum purchase requirements (if applicable)
Order Tracking
- After your order ships, you will receive an email with tracking number
- You can track your package status using the tracking number on our website or the carrier's website
- International orders may take 3-5 days after leaving China to appear in the destination country's tracking system
International Shipping
- We support delivery to most countries and regions worldwide
- International orders may be subject to customs duties, taxes, or other import fees, which are the buyer's responsibility
- Customs clearance times vary by country and may affect overall delivery time
Delivery Issues
If your package has not arrived after the estimated delivery time, please contact our customer service team and we will help you track the package or provide a solution.
Undeliverable Areas
We currently do not support delivery to certain remote or restricted areas. The system will automatically indicate whether delivery is available to your address at checkout.
Contact Us
For any shipping-related questions, please contact us:
- Email: ifuli@me.com
- Business hours: Monday to Friday 8:30-19:00 (Beijing Time)